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Shivani Jasoliya

Support operations and industry guides · Vatdi team

Shivani writes about running support with an AI assistant in the loop: handover rules, the weekly quality review, deflection measured honestly, data handling, and what changes for a fashion, furniture, education or B2B store. Measure first, then recommend.

Bar chart comparing illustrative cost per 1,000 support contacts for human-only, hybrid and per-resolution AI models
Support operations
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The honest comparison between AI and human customer support is not "which is better" but "which contacts should each handle, and what does that cost". This guide prices human-only, AI-only and hybrid support per contact using assumptions you can replace with your own, shows what each does well, sets the handover rules that make hybrid work, and gives a worksheet to run the numbers for your store.

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